What is the minimum vaccination my pet will need for their stay?
We require a minimum C5 vaccination for dogs and F3 vaccination for cats to stay with us. 

Will my dog or cat be sharing with another animal?
We offer both shared and guaranteed individual housing for our canine guests, please let us know when you make your booking which you prefer. We do not share accommodation for cats, unless they are from the same family and you would prefer them housed together.

My dog is usually fed twice a day- can you do this?
Yes! Please let us know when you are making your booking and we will feed your little one to your schedule. 

Will I get updates on my pet while they are with you?
While we endeavour to get photos of all our guests on our Facebook page, we aren’t always able to. If you would like updates or photos, please let us know when making a booking, or feel free to call us anytime during your pet’s stay

Do you offer discounts for long-term stays?
Yes, we can offer discounts for long-term stays, please contact us with your details and we’ll let you know what we can do. 

Do you accept entire (not desexed) or in-heat pets?
Yes, we do accept entire and in-heat animals. 

Can I bring in my own bedding?
While we do provide all bedding, yes you are welcome to bring in your own.

My pet requires a very specific, regimented routine and must be cared for this way or he/she will stress. Can you do this?
Yes! Not a problem. All we ask is that you give us as much detail as possible for your pet’s requirements and what process you’d like us to follow. 

My dog is timid and can react badly to strange situations, how will you cope with this?
Our Team Leaders are very experienced with a variety of dog personalities. If your dog is timid or unsure, we will put in place measures to make your pet’s stay easier. Please talk to us and let us know your pet’s preferences and dislikes. In these cases, we highly recommend bringing in a favourite toy or blanket that smells like you (or home) as we have found this helps a great deal in new environments.