payment Policy

Easter Peak Period: Friday 5th April 2019– Tuesday 23rd April 2019 (5 day minimum charge) Christmas: 10th December to 10th January (10 day minimum charge) Prices are subject to change based on seasons. 

A non-refundable 50% deposit will be required to confirm your booking in peak periods, we are unable to hold peak period bookings without a deposit.  All pricing is calculated on a calendar day basis (including day of drop off and pick up). 

Payments can be made by EFTPOS, VISA and Mastercard– we do not accept cheques or AMEX. For the safety of our Team, we do not hold cash on-site and can only accept exact change if paying by cash please.

All payments MUST be made before or at drop off. We can take payments over the phone. 

Out of hours collections and drop offs can be arranged with our Team Leaders and may incur additional fees.  If not pre-arranged, out of hours collection fees are $30 per 30 minute portion of time. Off-peak cancellations are non-refundable, however a credit may be applied for future use within 6 months of the cancellation date. This credit may be subject to a $25 administration fee.

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